Application of Six Sigma Concept in University Libraries, a Key to Success: A case study of Jayakar Library, University of Pune (India)

Abstract

This paper discusses the Six Sigma applications in the academic libraries especially University libraries. Libraries are trying to satisfy the needs of the readers however no users are fully satisfied with the services provided by library. Six Sigma is a powerful method to find out gaps and shortcomings of the system and provide scope for improvement. In the changing environment, companies constantly look for new ways to improve their business processes, and satisfy the customers’ wants and needs. Six Sigma is the most powerful statistical tool that enables organizations to considerably increase profits by restructuring the operations and remove the defects or mistakes in the processes involved in it. Library is an effective source of information to be shared by people of all kinds. Six Sigma systems have relationship with customers and financial constituents. Six Sigma is a journey for those who are truly committed to improving the quality and meeting customer needs as well as driving human development to new levels. It is not an opportunity but a responsibility of every person in implementing and sustaining this strategy that will improve the culture in their organization.